Privacy Policy

Information we collect

Information you give us: your name, phone number, email address, city or county, and any details you choose to share about your care needs when you contact us, use our chat, request a free in-home assessment, or apply for a caregiver position.

Information collected automatically: pages viewed, device and browser type, and general location derived from your IP address, gathered through standard web analytics.

How we use your information

To respond to your inquiry and answer questions about our services. To schedule and confirm free in-home assessments. To send appointment confirmations, reminders and care updates. To review caregiver employment applications. To improve our website and services. To meet legal, licensing and regulatory obligations.

Text messaging

If you provide your mobile number and agree to receive text messages, we may send you appointment confirmations, assessment reminders, care related updates, and replies to questions you have asked us. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages. Reply HELP for assistance, or contact us at the email or phone number below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. We share it only with the service providers who help us run our business, such as our scheduling and client management software, and only to the extent they need it to provide that service. We may disclose information when the law requires it, or where necessary to protect the safety of a client, a caregiver, or the public.

Care and health information

Details you share about care needs are treated as confidential and handled in line with applicable California and federal requirements.

How long we keep it

We keep your information for as long as we need it to provide services to you and to meet legal and licensing recordkeeping requirements.

Your choices

You can ask us to correct your information, delete it, or stop contacting you. Email admin@guidingsoulshomecare.com or call (916) 229-8120 and we will take care of it.

Children's privacy

This website is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The effective date above always reflects the current version.

Contact us

Guiding Souls Home Care, Inc. Email: admin@guidingsoulshomecare.com. Phone: (916) 229-8120. Toll-free: 1-877-671-5692.